Team Leader Call Center (m/f/d)

…with varied tasks part-time or full-time for our company.

Are you familiar with the call center and is management experience one of your goals? Then ComCare 360 is the right place for you. We are looking for someone who is ambitious about leadership, sees teamwork as an opportunity and wants to take responsibility for the success of projects and employees in our company: a Team Leader Call Center.

Comprehensive training for projects, coaching on sales and further training with a focus on employee management are just as much a part of our service as training, advice and support on controlling and managing projects in the call center.

You should enjoy telephony in the call center and appreciate working with team members. If you want to develop professionally and personally with us as a team leader, are open to new ideas and see your career in a management position, we look forward to receiving your detailed application!

Team leader: These are your tasks

At ComCare 360, you are part of the success. Team collaboration can not only ensure productivity of workflows and processes and performance of all team members in our call centers, but also ensure employee satisfaction. As part of our team, you will be responsible for managing employees in the call center in your role as team leader. These tasks are part of the job:

• Responsibility for the technical and operational daily routine
• Management of day-to-day operations in the call center
• Creating and monitoring defined quality objectives and performance targets (KPIs)
• Seasonal personnel planning and rostering
• Training and tracking the development of team members
• Participation in personnel selection procedures
• Solving difficult cases with customers

As Team Leader Call Center at ComCare 360, you are the leader of a growing team of team of customer advisors and are responsible for the technical and operational day-to-day running of our call centers. As a team leader, you will therefore be responsible for managing day-to-day operations to ensure that all processes and workflows within the projects can be carried out flawlessly by the team members.

You create and monitor defined quality quality objectives and performance targets (KPIs) for our call center agents for the best results and take care of the creation of seasonal planning in the area of personnel. You will also design the duty roster for the team members in the call center.

As a manager, you will recognize deficits within the team and ensure that all employees achieve the set goals through targeted training. As team leader, you will also be responsible for tracking the development of each individual employee.

As Team Leader Call Center (m f d) part of your job is to participate in the personnel selection process for new employees. You will also be responsible for solving difficult cases with customers on the phone. You will work directly with the management, provide support and coordinate yourself, your appointments and your work processes closely with the team.

Team leader call center: Profile and training

Are you familiar with management experience and customer service in a call center? Are you open in your dealings and are you seen as an empathetic person at work? Do you remain confident even in stressful situations and are you friendly to every employee, whether management or call center agent?

The job as team leader in our Call center requires exactly that. Personal communication in a team is one of your daily tasks. Knowledge of German and enjoyment of personal conversation are the basis for this job.

What we offer you as Team Leader Call Center

Call center jobs mean working in one of the most varied industries. As a team leader, you are involved in processes and ensure that all employees achieve the quality goals and performance targets in the team. Your work can ensure that the day-to-day operations in the call center run smoothly.

At ComCare 360, we not only offer you support, but also want you to feel at home in our team. As a part-time or full-time team leader in our call center, you will therefore receive:

• Exciting and varied activities
• Flexibility with regard to working hours
• Option to work from home incl. equipment
• Training and support
• Secure, full-time job with fair remuneration and salary
• Very good transport connections to public transportation

ComCare 360: Become part of our call center team

Have our vacancies in the call center jobs area piqued your interest, do you have the necessary experience and would you like to gain management experience as a team leader in our call center and use your previous experience to contribute to the success of our company? Then send us your application today by e‑mail using our form! We look forward to working with you.

Der Beitrag Team Leader Call Center erschien zuerst auf ComCare 360 GmbH.

Telephone customer advisor (m/f/d)

…in varied outbound service on a part-time or full-time basis.

As an ambitious, young call center company, we focus on the qualification and motivation of our team and also offer you a pleasant working environment.
Comprehensive training & introductions to a wide variety of projects, regular, high-quality communication & sales training and a cooperative team spirit are waiting for you. If you are keen to make a change, want to develop your career, enjoy telephony and have a friendly manner, we look forward to receiving your application.

Your tasks on the job:

• Active telephone support for new and existing customers
• Advice on products and optimization of existing projects
• Systematic approach and needs assessment with and from customers

Our offer to you:

• Exciting activities for well-known brands in Germany
• Flexible & adaptable working hours
• The option to work from home incl. equipment
• Comprehensive familiarization with all project-relevant topics
• Regular, high-quality communication and sales training
• Fixed contact persons for all technical and personal questions
• A secure and modern workplace with a fixed hourly wage
• In addition to salary: attractive commissions & bonuses
• Address with very good public transport connections
• Collaboration in great teams and many daily benefits for a pleasant working day

Your profile:

• You are open in dealing with people and are valued as an empathetic person
• Personal communication is generally & overall one of your strengths
• Naturally good written and spoken German (at least C1)
• You enjoy making phone calls and writing emails
• You can support us at least 20 hours per week and are open to shift work
• You have a friendly, communicative and confident demeanor, even under stress
• Quick comprehension, enjoyment of sales and good negotiating skills

Der Beitrag Part-time or full-time sales agent erschien zuerst auf ComCare 360 GmbH.

Team Leader Sales (m/f/d)

…with a varied range of tasks on a part-time or full-time basis.

We are looking for team leaders and those who want to become team leaders for our call center. We will help you with this because you will receive comprehensive training on the project, regular active sales training and further training in employee and personnel management as well as in controlling and project management. Enjoying telephony and dealing with people will certainly help you on your way to becoming a successful team leader with us. Just like the desire to develop personally and professionally, openness to new ideas and an ambitious interest in a management position. We look forward to receiving your detailed application.

Your tasks on the job:

• Active telephone support for new and existing customers
• Advice on products and optimization of existing projects
• Systematic approach and needs assessment with and from customers
• Controlling & contact person for your team as well as supporting feedback discussions
• Induction of new employees and targeted support for existing team members

Our offer to you:

• Exciting activities for well-known brands in Germany
• Flexible & adaptable working hours
• The option to work from home incl. equipment
• Comprehensive familiarization with all project-relevant topics
• Regular, high-quality communication and sales training
• Fixed contact persons for all technical and personal questions
• A secure and modern workplace with a fixed hourly wage
• In addition to salary: attractive commissions & bonuses
• Address with very good public transport connections
• Collaboration in great teams and many daily benefits for a pleasant working day

Your profile:

• You are open in dealing with people and are valued as an empathetic person
• Personal communication is generally & overall one of your strengths
• Naturally good written and spoken German (at least C1)
• You enjoy making phone calls and writing emails
• You can support us 40 hours a week and are open to shift work
• You have a friendly, communicative and confident demeanor, even under stress
• Quick comprehension, enjoyment of sales and good negotiating skills

Der Beitrag Full-time sales team leader erschien zuerst auf ComCare 360 GmbH.