{"id":3603,"date":"2024-04-24T15:39:24","date_gmt":"2024-04-24T13:39:24","guid":{"rendered":"https:\/\/comcare360.de\/insights\/jobs\/team-leader-call-center\/"},"modified":"2025-12-03T20:09:57","modified_gmt":"2025-12-03T19:09:57","slug":"team-leader-call-center","status":"publish","type":"avada_portfolio","link":"https:\/\/comcare360.de\/en\/insights\/jobs\/team-leader-call-center\/","title":{"rendered":"Team Leader Call Center"},"content":{"rendered":"<p data-pm-slice=\"1 1 []\">We are hiring and are loo\u00adking&nbsp;for<\/p>\n<p data-pm-slice=\"1 1 []\"><strong>Team Lea\u00adder Call Cen\u00adter (m\/f\/d)<\/strong><\/p>\n<p data-pm-slice=\"1 1 []\">\u2026with varied tasks part-time or full-time for our company.<\/p>\n<p>&nbsp;<\/p>\n<p data-pm-slice=\"1 1 []\">Are you fami\u00adli\u00adar with the call cen\u00adter and is manage\u00adment expe\u00adri\u00adence one of your goals? Then Com\u00adCa\u00adre 360 is the right place for you. We are loo\u00adking for someone who is ambi\u00adtious about lea\u00adder\u00adship, sees <strong>team\u00adwork <\/strong>as an oppor\u00adtu\u00adni\u00adty and wants to take respon\u00adsi\u00adbi\u00adli\u00adty for the suc\u00adcess of pro\u00adjects and employees in our com\u00adpa\u00adny: a Team Lea\u00adder Call Center.&nbsp;<\/p>\n<p data-pm-slice=\"1 1 []\">Com\u00adpre\u00adhen\u00adsi\u00adve <strong>trai\u00adning for pro\u00adjects<\/strong>, coa\u00adching on sales and fur\u00adther trai\u00adning with a focus on employee manage\u00adment are just as much a part of our ser\u00advice as trai\u00adning, advice and sup\u00adport on con\u00adtrol\u00adling and mana\u00adging pro\u00adjects in the call center.<\/p>\n<p data-pm-slice=\"1 1 []\">You should enjoy tele\u00adpho\u00adny in the call cen\u00adter and app\u00adre\u00adcia\u00adte working with team mem\u00adbers. If you want to deve\u00adlop pro\u00adfes\u00adsio\u00adnal\u00adly and per\u00adso\u00adnal\u00adly with us as a team lea\u00adder, are open to new ide\u00adas and see your <strong>care\u00ader<\/strong> in a manage\u00adment posi\u00adti\u00adon, we look for\u00adward to recei\u00adving your detail\u00aded application!&nbsp;<\/p>\n<h2 data-pm-slice=\"1 1 []\">Team leader: These are your&nbsp;tasks<\/h2>\n<p data-pm-slice=\"1 1 []\">At Com\u00adCa\u00adre 360, you are part of the suc\u00adcess. Team col\u00adla\u00adbo\u00adra\u00adti\u00adon can not only ensu\u00adre <strong>pro\u00adduc\u00adti\u00advi\u00adty of work\u00adflows<\/strong> and pro\u00adces\u00adses and per\u00adfor\u00admance of all team mem\u00adbers in our call cen\u00adters, but also ensu\u00adre employee satis\u00adfac\u00adtion. As part of our team, you will be respon\u00adsi\u00adble for mana\u00adging employees in the call cen\u00adter in your role as team lea\u00adder. The\u00adse tasks are part of the&nbsp;job:&nbsp;<\/p>\n<ul>\n<li>Respon\u00adsi\u00adbi\u00adli\u00adty for the tech\u00adni\u00adcal and ope\u00adra\u00adtio\u00adnal dai\u00adly routine<\/li>\n<li>Manage\u00adment of day-to-day ope\u00adra\u00adti\u00adons in the call center<\/li>\n<li>Crea\u00adting and moni\u00adto\u00adring defi\u00adned qua\u00adli\u00adty objec\u00adti\u00adves and per\u00adfor\u00admance tar\u00adgets (KPIs)<\/li>\n<li>Sea\u00adso\u00adnal per\u00adson\u00adnel plan\u00adning and rostering<\/li>\n<li>Trai\u00adning and track\u00ading the deve\u00adlo\u00adp\u00adment of team members<\/li>\n<li>Par\u00adti\u00adci\u00adpa\u00adti\u00adon in per\u00adson\u00adnel sel\u00adec\u00adtion procedures<\/li>\n<li>Sol\u00adving dif\u00adfi\u00adcult cases with customers<\/li>\n<\/ul>\n<p data-pm-slice=\"1 1 []\"><span data-color=\"transparent\">As Team Lea\u00adder Call Cen\u00adter at Com\u00adCa\u00adre 360, you are the lea\u00adder of a gro\u00adwing team of <\/span><strong><span data-color=\"transparent\">team of cus\u00adto\u00admer advi\u00adsors<\/span><\/strong><span data-color=\"transparent\"> and are respon\u00adsi\u00adble for the tech\u00adni\u00adcal and ope\u00adra\u00adtio\u00adnal day-to-day run\u00adning of our call cen\u00adters. As a team lea\u00adder, you will the\u00adr\u00ade\u00adfo\u00adre be respon\u00adsi\u00adble for mana\u00adging day-to-day ope\u00adra\u00adti\u00adons to ensu\u00adre that all pro\u00adces\u00adses and work\u00adflows within the pro\u00adjects can be car\u00adri\u00aded out flaw\u00adless\u00adly by the team members.<\/span><\/p>\n<p data-pm-slice=\"1 1 []\"><span data-color=\"transparent\">You crea\u00adte and moni\u00adtor defi\u00adned qua\u00adli\u00adty <\/span><strong><span data-color=\"transparent\">qua\u00adli\u00adty objec\u00adti\u00adves and per\u00adfor\u00admance tar\u00adgets (KPIs)<\/span><\/strong><span data-color=\"transparent\"> for our call cen\u00adter agents for the best results and take care of the crea\u00adti\u00adon of sea\u00adso\u00adnal plan\u00adning in the area of per\u00adson\u00adnel. You will also design the duty ros\u00adt\u00ader for the team mem\u00adbers in the call cen\u00adter. <\/span> <\/p>\n<p data-pm-slice=\"1 1 []\">As a <strong>mana\u00adger<\/strong>, you will reco\u00adgni\u00adze defi\u00adci\u00adts within the team and ensu\u00adre that all employees achie\u00adve the set goals through tar\u00adge\u00adted trai\u00adning. As team lea\u00adder, you will also be respon\u00adsi\u00adble for track\u00ading the deve\u00adlo\u00adp\u00adment of each indi\u00advi\u00addu\u00adal employee.&nbsp;<\/p>\n<p data-pm-slice=\"1 1 []\"><span data-color=\"transparent\">As <\/span><strong><span data-color=\"transparent\">Team Lea\u00adder Call Cen\u00adter (m f d)<\/span><\/strong><span data-color=\"transparent\"> part of your job is to par\u00adti\u00adci\u00adpa\u00adte in the per\u00adson\u00adnel sel\u00adec\u00adtion pro\u00adcess for new employees. You will also be respon\u00adsi\u00adble for sol\u00adving dif\u00adfi\u00adcult cases with cus\u00adto\u00admers on the pho\u00adne. You will work direct\u00adly with the manage\u00adment, pro\u00advi\u00adde sup\u00adport and coor\u00addi\u00adna\u00adte yours\u00adelf, your appoint\u00adments and your work pro\u00adces\u00adses clo\u00adse\u00adly with the&nbsp;team.<\/span><\/p>\n<h2 data-pm-slice=\"1 1 []\">Team leader call center: Profile and training<\/h2>\n<p data-pm-slice=\"1 1 []\">Are you fami\u00adli\u00adar <strong>with manage\u00adment expe\u00adri\u00adence<\/strong> and cus\u00adto\u00admer ser\u00advice in a call cen\u00adter? Are you open in your dealings and are you seen as an empa\u00adthe\u00adtic per\u00adson at work? Do you remain con\u00adfi\u00addent even in stressful situa\u00adtions and are you fri\u00adend\u00adly to every employee, whe\u00adther manage\u00adment or call cen\u00adter&nbsp;agent?&nbsp;<\/p>\n<p>The job as team lea\u00adder in our  <strong>Call cen\u00adter<\/strong>  requi\u00adres exact\u00adly that. Per\u00adso\u00adnal com\u00admu\u00adni\u00adca\u00adti\u00adon in a team is one of your dai\u00adly tasks. Know\u00adledge of Ger\u00adman and enjoy\u00adment of per\u00adso\u00adnal con\u00adver\u00adsa\u00adti\u00adon are the basis for this&nbsp;job.&nbsp;<\/p>\n<h2 data-pm-slice=\"1 1 []\">What we offer you as Team Leader Call Center<\/h2>\n<p data-pm-slice=\"1 1 []\">Call cen\u00adter jobs mean working in one of the most varied indus\u00adtries. As a team lea\u00adder, you are invol\u00adved in <g id=\"gid_0\">pro\u00adces\u00adses<\/g> and ensu\u00adre that all employees achie\u00adve the qua\u00adli\u00adty goals and per\u00adfor\u00admance tar\u00adgets in the team. Your work can ensu\u00adre that the day-to-day ope\u00adra\u00adti\u00adons in the call cen\u00adter run smoothly.&nbsp;<\/p>\n<p data-pm-slice=\"1 1 []\">At Com\u00adCa\u00adre 360, we not only offer you <strong>sup\u00adport<\/strong>, but also want you to feel at home in our team. As a part-time or full-time team lea\u00adder in our call cen\u00adter, you will the\u00adr\u00ade\u00adfo\u00adre receive:&nbsp;<\/p>\n<ul>\n<li>Exci\u00adting and varied activities<\/li>\n<li>Fle\u00adxi\u00adbi\u00adli\u00adty with regard to working hours<\/li>\n<li>Opti\u00adon to work from home incl. equipment&nbsp;<\/li>\n<li>Trai\u00adning and support<\/li>\n<li>Secu\u00adre, full-time job with fair remu\u00adne\u00adra\u00adti\u00adon and salary<\/li>\n<li>Very good trans\u00adport con\u00adnec\u00adtions to public transportation<\/li>\n<\/ul>\n<h2 data-pm-slice=\"1 1 []\">ComCare 360: Become part of our call center team<\/h2>\n<p data-pm-slice=\"1 1 []\">Have our vacan\u00adci\u00ades in the call cen\u00adter jobs area piqued your inte\u00adrest, do you have the neces\u00adsa\u00adry expe\u00adri\u00adence and would you like to gain manage\u00adment expe\u00adri\u00adence as a team lea\u00adder in our call cen\u00adter and use your pre\u00advious <strong>expe\u00adri\u00adence<\/strong> to con\u00adtri\u00adbu\u00adte to the suc\u00adcess of our com\u00adpa\u00adny? Then send us your appli\u00adca\u00adti\u00adon today by e\u2011mail using our form! We look for\u00adward to working with&nbsp;you.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are loo\u00adking for team lea\u00adders and tho\u00adse who want to beco\u00adme&nbsp;one.&nbsp;<\/p>\n","protected":false},"author":18,"featured_media":3319,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"content-type":"","wp_typography_post_enhancements_disabled":false,"footnotes":""},"portfolio_category":[],"portfolio_skills":[],"portfolio_tags":[],"class_list":["post-3603","avada_portfolio","type-avada_portfolio","status-publish","format-standard","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/avada_portfolio\/3603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/avada_portfolio"}],"about":[{"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/types\/avada_portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/comments?post=3603"}],"version-history":[{"count":1,"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/avada_portfolio\/3603\/revisions"}],"predecessor-version":[{"id":3604,"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/avada_portfolio\/3603\/revisions\/3604"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/media\/3319"}],"wp:attachment":[{"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/media?parent=3603"}],"wp:term":[{"taxonomy":"portfolio_category","embeddable":true,"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/portfolio_category?post=3603"},{"taxonomy":"portfolio_skills","embeddable":true,"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/portfolio_skills?post=3603"},{"taxonomy":"portfolio_tags","embeddable":true,"href":"https:\/\/comcare360.de\/en\/wp-json\/wp\/v2\/portfolio_tags?post=3603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}