{"id":3547,"date":"2021-06-28T10:08:43","date_gmt":"2021-06-28T08:08:43","guid":{"rendered":"https:\/\/comcare360.de\/outbound-service\/"},"modified":"2025-12-17T09:33:13","modified_gmt":"2025-12-17T08:33:13","slug":"outbound-service","status":"publish","type":"page","link":"https:\/\/comcare360.de\/en\/outbound-service\/","title":{"rendered":"Outbound service"},"content":{"rendered":"

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Busi\u00adness class service<\/span><\/div><\/div>

Outbound telephony: This is what outbound marketing is all about<\/h1><\/div>
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Out\u00adbound tele\u00adpho\u00adny and out\u00adbound mar\u00adke\u00adting \u2013 the\u00adse are terms that are essen\u00adti\u00adal in con\u00adnec\u00adtion with call cen\u00adters. But what do they actual\u00adly mean? What is the dif\u00adfe\u00adrence bet\u00adween out\u00adbound and inbound tele\u00adpho\u00adny<\/strong>? And what pos\u00adsi\u00adbi\u00adli\u00adties does a call cen\u00adter<\/strong> offer to take a com\u00adpany\u2019s mar\u00adke\u00adting to the next level? In this artic\u00adle, we at Com\u00adCa\u00adre 360 inform you about all the important facts and tasks of an out\u00adbound call center. <\/p>\n<\/div>

What is outbound?<\/p><\/h2><\/div>

For com\u00adpa\u00adnies and their com\u00admu\u00adni\u00adca\u00adti\u00adon poli\u00adcy, the term \u201cout\u00adbound\u201d means actively approa\u00adching the tar\u00adget group, cus\u00adto\u00admers and part\u00adners through calls. An out\u00adbound call via tele\u00adpho\u00adne and remo\u00adte ser\u00advices, but also every e\u2011mail to cus\u00adto\u00admers as well as cus\u00adto\u00admer ser\u00advice ser\u00advices or the work of the field ser\u00advice, fall into the out\u00adbound call cen\u00adter area.<\/p>\n<\/div>

What is outbound telephony?<\/h2>\n

Out\u00adbound tele\u00adpho\u00adny refers to out\u00adgo\u00ading calls that take place bet\u00adween com\u00adpa\u00adnies and cus\u00adto\u00admers<\/strong>. Today, tele\u00admar\u00adke\u00adting is pri\u00adma\u00adri\u00adly car\u00adri\u00aded out at modern out\u00adbound call cen\u00adters, which hand\u00adle all out\u00adbound calls on behalf of com\u00adpa\u00adnies. cus\u00adto\u00admer ser\u00advice<\/u><\/strong><\/a>cus\u00adto\u00admer ser\u00advice, tele\u00admar\u00adke\u00adting, dia\u00adlog mar\u00adke\u00adting and other tasks on behalf of companies. <\/p>\n

Outbound and inbound telephony: the difference<\/h3>\n

Even if the terms sound very simi\u00adlar: Inbound and out\u00adbound are fun\u00adda\u00admen\u00adtal\u00adly dif\u00adfe\u00adrent. In out\u00adbound, out\u00adbound call cen\u00adter agents cont\u00adact the com\u00adpany\u2019s cus\u00adto\u00admers them\u00adsel\u00adves by making out\u00adbound calls. In an inbound call cen\u00adter or cont\u00adact cen\u00adter, inbound agents only take calls or return calls for your com\u00adpa\u00adny. The reasons for your cus\u00adto\u00admers cal\u00adling the inbound call cen\u00adter can be, for exam\u00adp\u00adle, fault reports, cus\u00adto\u00admer sup\u00adport, pro\u00adduct orders or ques\u00adti\u00adons about the cus\u00adto\u00admer\u2019s gene\u00adral ser\u00advices or con\u00adtract details. Out\u00adbound calls in the out\u00adbound call cen\u00adter include, for exam\u00adp\u00adle, offers for sales, the pro\u00advi\u00adsi\u00adon of infor\u00adma\u00adti\u00adon, sur\u00adveys, pre-sales and much more. A good call cen\u00adter agent, like Com\u00adCa\u00adre 360, is exten\u00adsi\u00adve\u00adly trai\u00adned in dia\u00adlo\u00adgue mar\u00adke\u00adting and cus\u00adto\u00admer ser\u00advice inbound and out\u00adbound and is hap\u00adpy to help cus\u00adto\u00admers with their ques\u00adti\u00adons and concerns. <\/p>\n

Outbound telephony: sales & cross-selling<\/h3>\n

In con\u00adtrast to inbound calls, out\u00adbound calls in call cen\u00adters are pri\u00adma\u00adri\u00adly about sales and tele\u00admar\u00adke\u00adting<\/strong>. Out\u00adbound employees know how to get cus\u00adto\u00admers exci\u00adted about pro\u00adducts and ser\u00advices. In addi\u00adti\u00adon to pure tele\u00adpho\u00adne sales, out\u00adbound call cen\u00adters also take feed\u00adback from cus\u00adto\u00admers on pro\u00adducts that have alre\u00ada\u00addy been sold. It is also pos\u00adsi\u00adble for a call cen\u00adter agent in sales to arou\u00adse the inte\u00adrest of<\/strong> your com\u00adpany\u2019s cus\u00adto\u00admers in other pro\u00adducts<\/strong> during the con\u00adver\u00adsa\u00adti\u00adon. This is descri\u00adbed in tele\u00admar\u00adke\u00adting by the term \u201ccross-sel\u00adling\u201d. <\/p>\n

As a rule, the hiring pro\u00adcess for out\u00adbound call cen\u00adter agents is more com\u00adplex than for inbound agents. In the tele\u00admar\u00adke\u00adting sec\u00adtor<\/strong>, other skills and know\u00adledge of call cen\u00adter soft\u00adware and tele\u00adpho\u00adny func\u00adtions are requi\u00adred. Employees are the\u00adr\u00ade\u00adfo\u00adre often sel\u00adec\u00adted by means of tar\u00adge\u00adted know\u00adledge tests. The\u00adse ensu\u00adre that only the most sui\u00adta\u00adble agents are employ\u00aded in the call cen\u00adters: With the ulti\u00adma\u00adte aim of incre\u00adasing the com\u00adpany\u2019s sales figu\u00adres and turnover. <\/p>\n

Reasons for outbound calls<\/h2>\n

Even though inbound calls have beco\u00adme incre\u00adasing\u00adly important for call cen\u00adters, out\u00adbound calls with well-trai\u00adned employees offer many advan\u00adta\u00adges and have pro\u00adven them\u00adsel\u00adves in num\u00ade\u00adrous indus\u00adtries<\/strong>.<\/p>\n

Outbound activities:<\/h3>\n<\/div>