We are hiring and are looking for
Team Leader Call Center (m/f/d)
…with varied tasks part-time or full-time for our company.
Are you familiar with the call center and is management experience one of your goals? Then ComCare 360 is the right place for you. We are looking for someone who is ambitious about leadership, sees teamwork as an opportunity and wants to take responsibility for the success of projects and employees in our company: a Team Leader Call Center.
Comprehensive training for projects, coaching on sales and further training with a focus on employee management are just as much a part of our service as training, advice and support on controlling and managing projects in the call center.
You should enjoy telephony in the call center and appreciate working with team members. If you want to develop professionally and personally with us as a team leader, are open to new ideas and see your career in a management position, we look forward to receiving your detailed application!
Team leader: These are your tasks
At ComCare 360, you are part of the success. Team collaboration can not only ensure productivity of workflows and processes and performance of all team members in our call centers, but also ensure employee satisfaction. As part of our team, you will be responsible for managing employees in the call center in your role as team leader. These tasks are part of the job:
- Responsibility for the technical and operational daily routine
- Management of day-to-day operations in the call center
- Creating and monitoring defined quality objectives and performance targets (KPIs)
- Seasonal personnel planning and rostering
- Training and tracking the development of team members
- Participation in personnel selection procedures
- Solving difficult cases with customers
As Team Leader Call Center at ComCare 360, you are the leader of a growing team of team of customer advisors and are responsible for the technical and operational day-to-day running of our call centers. As a team leader, you will therefore be responsible for managing day-to-day operations to ensure that all processes and workflows within the projects can be carried out flawlessly by the team members.
You create and monitor defined quality quality objectives and performance targets (KPIs) for our call center agents for the best results and take care of the creation of seasonal planning in the area of personnel. You will also design the duty roster for the team members in the call center.
As a manager, you will recognize deficits within the team and ensure that all employees achieve the set goals through targeted training. As team leader, you will also be responsible for tracking the development of each individual employee.
As Team Leader Call Center (m f d) part of your job is to participate in the personnel selection process for new employees. You will also be responsible for solving difficult cases with customers on the phone. You will work directly with the management, provide support and coordinate yourself, your appointments and your work processes closely with the team.
Team leader call center: Profile and training
Are you familiar with management experience and customer service in a call center? Are you open in your dealings and are you seen as an empathetic person at work? Do you remain confident even in stressful situations and are you friendly to every employee, whether management or call center agent?
The job as team leader in our Call center requires exactly that. Personal communication in a team is one of your daily tasks. Knowledge of German and enjoyment of personal conversation are the basis for this job.
What we offer you as Team Leader Call Center
Call center jobs mean working in one of the most varied industries. As a team leader, you are involved in
At ComCare 360, we not only offer you support, but also want you to feel at home in our team. As a part-time or full-time team leader in our call center, you will therefore receive:
- Exciting and varied activities
- Flexibility with regard to working hours
- Option to work from home incl. equipment
- Training and support
- Secure, full-time job with fair remuneration and salary
- Very good transport connections to public transportation
ComCare 360: Become part of our call center team
Have our vacancies in the call center jobs area piqued your interest, do you have the necessary experience and would you like to gain management experience as a team leader in our call center and use your previous experience to contribute to the success of our company? Then send us your application today by e‑mail using our form! We look forward to working with you.