CARE AREA

Care sec­tor New cus­to­mer: Effi­ci­ent acqui­si­ti­on with ComCare360

In the dyna­mic com­pe­ti­ti­ve are­na of care ser­vices, ComCare360 is your strong part­ner when it comes to acqui­ring new cus­to­mers in the care sec­tor. ComCare360 is cha­rac­te­ri­zed by results-ori­en­ted, trans­pa­rent and effi­ci­ent new cus­to­mer acqui­si­ti­on. We sup­port com­pa­nies, busi­nesses and other orga­niza­ti­ons in the care sec­tor that rely on effi­ci­ent cam­paigns for their indi­vi­du­al projects. 

ComCare360 is your pro­fes­sio­nal part­ner in the care sector.

Benefit from the care boom – with ComCare360

The care sec­tor is boo­ming. Medi­cal care and nur­sing account for around 50% of the enti­re health­ca­re indus­try. In 2020, the Ger­man care sec­tor recor­ded added value of almost 50 bil­li­on euros, with an avera­ge annu­al growth rate of 6% over the last ten years. A remar­kab­le deve­lo­p­ment. And the trend con­ti­nues to rise, more than in any other sec­tor of the eco­no­my. This is par­ti­cu­lar­ly true for out­pa­ti­ent care: accor­ding to the Fede­ral Minis­try for Eco­no­mic Affairs and Ener­gy, the num­ber of peo­p­le in need of care has risen by 70% in the last five years. 

The­se figu­res speak for them­sel­ves. Such a boo­ming indus­try has poten­ti­al that other sec­tors of the eco­no­my can only dream of. Take advan­ta­ge of this oppor­tu­ni­ty for your com­pa­ny and your ser­vices or pro­ducts with ComCare360. Tar­get your acqui­si­ti­on of new cus­to­mers in the care sec­tor and take advan­ta­ge of events on the mar­ket to maxi­mi­ze your profits!

ComCare360 – Your ally in the care sector

The indus­try is extre­me­ly diver­se: from care-rela­ted ser­vice pro­vi­ders, manu­fac­tu­r­ers and dis­tri­bu­tors of care aids and pro­ducts to care sup­port cen­ters, care insu­rance com­pa­nies and other spe­cia­list agen­ci­es, as well as care­gi­ving rela­ti­ves, care homes and out­pa­ti­ent care ser­vices. We are the inter­face bet­ween your offer and the poten­ti­al end cus­to­mer. We are at your side and will design a cus­to­mi­zed cam­paign for you so that your pro­duct, ser­vice or care faci­li­ty achie­ves maxi­mum pro­fit in one of the stron­gest sec­tors of the Ger­man economy!

At ComCare360, we spe­cia­li­ze in the care sec­tor, among others. Thanks to our many years of indus­try know­ledge, we are fami­li­ar with the par­ti­cu­la­ri­ties of this dyna­mic mar­ket and respond to its chal­lenges with spe­ci­fic solu­ti­ons. We offer com­ple­te inbound and out­bound com­mu­ni­ca­ti­on solu­ti­ons for acqui­ring new cus­to­mers throug­hout Ger­ma­ny, espe­ci­al­ly in the care sec­tor. Of cour­se, we also opti­mi­ze chan­nels and solu­ti­ons for sales, mar­ke­ting, acqui­si­ti­on, com­plaint manage­ment and gene­ral cus­to­mer ser­vice as well as mar­ket sur­veys and dia­lo­gue marketing. 

ComCare360: State-of-the-art solutions for your success

The hig­hest qua­li­ty and genui­ne added value for the end cus­to­mer are always the focus of our com­mit­ment. We orga­ni­ze tail­or-made cam­paigns in clo­se con­sul­ta­ti­on with you and car­ry them out with care and pro­fes­sio­na­lism. The result of our cam­paign is your mea­sura­ble success. 

As a young, dyna­mic team, we focus equal­ly on peo­p­le and tech­no­lo­gy: our team is con­sis­t­ent­ly and con­ti­nuous­ly trai­ned in order to respond appro­pria­te­ly to each indi­vi­du­al cont­act. Know-how, indus­try know­ledge and social skills form the basic buil­ding blocks. At the same time, at ComCare360 you bene­fit from sta­te-of-the-art tech­no­lo­gy: ful­ly digi­ta­li­zed pro­ces­ses not only ensu­re trans­pa­ren­cy and effi­ci­en­cy, but also mean a signi­fi­cant increase in tur­no­ver for you. Espe­ci­al­ly in gro­wing mar­kets such as the care sec­tor, time is money and the com­pe­ti­ti­on never sleeps. 

Keep pace with your com­pe­ti­tors – or even bet­ter: always be one step ahead with ComCare360!

Effective sales and acquisition of new customers

The value of acqui­ring new cus­to­mers in the care sec­tor can­not be ove­re­sti­ma­ted. Demo­gra­phic chan­ge is having a signi­fi­cant impact on the health and care sec­tor, which is now one of the most important sec­tors of the eco­no­my. This not only means a spe­cial dyna­mic with cor­re­spon­ding chal­lenges – it also means oppor­tu­ni­ties: seni­or citi­zens and pri­va­te indi­vi­du­als after reti­re­ment are beco­ming pati­ents and form an ever-incre­asing pro­por­ti­on of the popu­la­ti­on. A tar­get group with very spe­ci­fic needs is emer­ging in this field, to which the mar­ket must adapt – and with it the ser­vices, pro­ducts, invest­ments and sales channels. 

Strong communication partner for care services & co – ComCare360

The are­as of acti­vi­ty in which a strong part­ner is nee­ded for sales, dis­tri­bu­ti­on and com­mu­ni­ca­ti­on chan­nels are diver­se in the care sec­tor: Care­gi­ving rela­ti­ves are sup­port­ed by various advice cen­ters whe­re the lines are on fire and whe­re each indi­vi­du­al cal­ler wants high­ly indi­vi­dua­li­zed advice. The­se include medi­cal ser­vices, care insu­rance com­pa­nies, care sup­port cen­ters, care insu­rance com­pa­nies and other spe­cia­list agen­ci­es. The main focus here is on sup­port and advice – and ulti­m­ate­ly, of cour­se, the sale of appro­pria­te aids, pro­ducts or services. 

Nur­sing homes, out­pa­ti­ent ser­vices, reti­re­ment homes and other care faci­li­ties also have a high demand for equip­ment and aids. This is not just about care-spe­ci­fic items and pro­ducts that meet the respec­ti­ve needs and gua­ran­tee pati­ents the hig­hest pos­si­ble degree of self-deter­mi­na­ti­on. It is also about ser­vices for the spe­ci­fic care of pati­ents or cor­re­spon­ding struc­tu­ral adapt­a­ti­ons on site. In the mean­ti­me, the care insu­rance fund is busy pro­vi­ding infor­ma­ti­on, advice and sales. Added to this is the high-per­for­mance spe­cia­list mar­ket – becau­se wit­hout qua­li­fied nur­sing staff, the­re is no care. 

Various sales chan­nels, adver­ti­sing and ser­vices want and need to be out­sour­ced to com­mu­ni­ca­ti­on and sales pro­fes­sio­nals so that your invest­ment pays off. You can con­cen­tra­te on your core busi­ness and work in a time and cost-effi­ci­ent man­ner. To achie­ve this, we work hand in hand with you and coor­di­na­te our ser­vices and mea­su­res in direct coope­ra­ti­on with you.

New customers in the care sector: costs, services & sales

Acqui­ring new cus­to­mers is one of the most important are­as for com­pa­nies that want to grow and add value. In the care sec­tor, new cus­to­mers can be peo­p­le who are loo­king for a sui­ta­ble care home for their rela­ti­ves, who need help con­side­ring care con­tracts, insu­rance, care levels, care funds and rates. 

After making cont­act, the first step is usual­ly to pro­vi­de sup­port, tips and infor­ma­ti­on. In a detail­ed dis­cus­sion, we ans­wer ques­ti­ons and explain the various aspects of the pro­cess, cos­ts and bene­fits in terms of the care con­tract, care level and any pro­per­ties that may be sui­ta­ble, such as a care apart­ment, care home or other facility. 

Fol­lo­wing this, the­re is often a demand for sup­port regar­ding fur­ther aspects in the rele­vant are­as. The con­ver­sa­ti­on now turns to the value of invest­ment in the form of care-rela­ted ser­vices and pro­ducts. Here we address indi­vi­du­al wis­hes, draw on spe­ci­fic infor­ma­ti­on and ans­wer ques­ti­ons in order to keep an eye on the end cus­to­mer’s cos­ts and your pro­fits at the same time. The sale here dif­fers from case to case, depen­ding on the pati­en­t’s wis­hes and reasons. For exam­p­le, this may invol­ve the instal­la­ti­on of stair­lifts, con­ver­si­on mea­su­res in the care faci­li­ty or the sale of care aids. Howe­ver, faci­li­ties and inves­tors who are loo­king to buy or sell a care pro­per­ty also want to be effi­ci­ent­ly bro­ke­red in the market. 

The ComCare360 methods: Successfully acquiring new customers in the care sector

ComCare360 uses cus­to­mi­zed stra­te­gies to acqui­re new cus­to­mers in the care sec­tor. With us, you bene­fit from the fol­lo­wing ser­vices, among others:

  • Tele­pho­ne mar­ke­ting cam­paigns based on qua­li­fied leads or exis­ting cont­act lists

  • Email mar­ke­ting cam­paigns to sell your pro­ducts and services

  • Regio­nal sales cam­paigns for your pro­ducts or services

  • Com­pre­hen­si­ve out­bound con­cepts for acqui­ring new cus­to­mers in the care sector

  • Sur­veys in the care sec­tor with trans­pa­rent evaluations

  • Trans­pa­ren­cy and secu­ri­ty thanks to ful­ly digi­ta­li­zed processes

  • Per­so­nal cont­acts and key account managers

  • Indus­try know­ledge and qua­li­fi­ca­ti­ons for maxi­mum effi­ci­en­cy in cus­to­mer retention

Talk to us now! We get dis­tri­bu­ti­on & sales on track. 

Exploring new sales channels with ComCare360!

ComCare360 spe­cia­li­zes in the spe­cial and diver­se needs of the care sec­tor. Know-how and years of expe­ri­ence are our basis for mee­ting end cus­to­mers at eye level and buil­ding opti­mal cus­to­mer rela­ti­onships. A tar­ge­ted and effi­ci­ent cus­to­mer approach is cru­cial to the suc­cess of your cam­paign, so that a suc­cessful initi­al cont­act results in long-term cus­to­mer loyalty.