Call cen­ter sche­du­ling
with Com­Ca­re 360

Is a con­stant­ly full dia­ry for your sales and field staff the basis for your com­pany’s suc­cess? Tha­t’s exact­ly what we gua­ran­tee with our sche­du­ling ser­vice. As a pre­mi­um call cen­ter, Com­Ca­re 360 agents will cont­act your exis­ting cus­to­mers or call new cont­acts and sche­du­le appoint­ments for your field staff. 

Thanks to digi­ta­li­zed work­flows and effi­ci­ent con­cepts, we orga­ni­ze full appoint­ment calen­dars and the shor­test pos­si­ble paths to new and exis­ting cus­to­mers. Clear pro­ces­ses and qua­li­fied call manage­ment make it easy for your cus­to­mers to reco­gni­ze trust­wor­t­hy cus­to­mer ser­vice. We act as an out­bound call cen­ter for your sales and are the­r­e­fo­re part of your resources. 

You can regard us as an effi­ci­ent back office that takes care of ever­y­thing you need for suc­cessful appoint­ments. Plea­se cont­act us. We would be hap­py to pre­sent our ser­vices to you in detail. By ensu­ring your pro­fes­sio­nal sche­du­ling with us, you can con­cen­tra­te ful­ly on your business. 

Out­sour­cing is the eco­no­mic­al­ly advan­ta­ge­ous and entre­pre­neu­ri­al­ly cle­ver key to many cur­rent issues. In fact, modern busi­ness and work con­cepts over­co­me geo­gra­phi­cal cons­traints and regio­nal limi­ta­ti­ons. You will find your new cus­to­mers throug­hout Ger­ma­ny. Your respon­si­ve ser­vice and your effi­ci­ent cus­to­mer and field ser­vice also con­vin­ce supra-regio­nal cli­ents. With the rapid growth of such suc­cessful busi­ness models, the back office quick­ly beco­mes a bot­t­len­eck and a chall­enge on the way to more mar­ket share and business.

Fle­xi­ble and free­ly sca­lable solu­ti­ons sup­port your busi­ness sus­tain­ab­ly and thus your com­pany’s suc­cess. Our relia­ble and cus­to­mer-fri­end­ly ser­vice signi­fi­cant­ly redu­ces your team­’s workload and at the same time effi­ci­ent­ly pro­vi­des them with secu­re­ly agreed dead­lines. At Com­Ca­re 360, we careful­ly prepa­re for your pro­ject and build struc­tures that you can rely on. This lea­ves you and your core team more time for the essentials.

Cont­act us and we will be hap­py to tell you more about the pos­si­bi­li­ties and advan­ta­ges of modern con­cepts for sche­du­ling. The ComCare360 team is the­re for you and will help you in a tar­ge­ted manner.

Our ser­vices in the area of out­bound are alre­a­dy pro­vi­ding many of our cli­ents with sup­port that takes a gre­at deal of pres­su­re off their busi­ness operations.

Pro­jects such as out­bound tele­mar­ke­ting, cold cal­ling and sche­du­ling are often asso­cia­ted with con­sidera­ble expen­se for com­pa­nies in Ger­ma­ny, as important employee resour­ces are tied up rela­tively unpro­duc­tively. If we, as an expe­ri­en­ced team, are able to offer our ser­vices as part of solid­ly plan­ned out­bound pro­jects we take care of the first call to the cus­to­mer not only saves your com­pa­ny time, but also money.

In qua­li­fied tele­mar­ke­ting, we cla­ri­fy gene­ral ques­ti­ons from your cus­to­mers about tech­no­lo­gy as a com­pe­tent cont­act part­ner, pri­ce your pro­ducts and ser­vices, pro­vi­de infor­ma­ti­on and descri­be your offers. In this way, out­sour­ced out­bound tele­pho­ny only deli­vers qua­li­fied inqui­ries and appoint­ments that make high clo­sing rates possible.

At Com­Ca­re 360, we take care of pro­fes­sio­nal sche­du­ling for you so that your employees can con­cen­tra­te on the essen­ti­als. Our con­cepts, tools and digi­tal pro­ces­ses ensu­re effi­ci­ent tele­pho­ne calls and a secu­re, inter­nal exch­an­ge of data and infor­ma­ti­on for each cont­act and the cor­re­spon­ding order.

Metrics at a glance

High cont­act rate

The cont­act rate shows as a per­cen­ta­ge how many cont­acts are actual­ly rea­ched when a call is made. Around half of all cus­to­mers and pro­s­pects cal­led do not ans­wer the pho­ne – and this appli­es to all sec­tors. We want to actual­ly reach your cus­to­mers and coor­di­na­te out­bound tele­mar­ke­ting and cold cal­ling in such a way that we cont­act them at the best pos­si­ble times.

High com­ple­ti­on rate

We not only reach your cus­to­mers, but also ensu­re suc­cessful deals. Through pre-qua­li­fied new cus­to­mer appoint­ments, pro­fes­sio­nal, exter­nal tele­pho­ny mea­sur­a­b­ly increa­ses your sales clo­sing rate. Our agents are pro­fes­sio­nal­ly trai­ned for the respec­ti­ve indus­tries and know the spe­ci­fic chal­lenges of your company.

High hit rate

The hit rate shows the ratio of clo­sed cont­acts and the achie­ve­ment of the goal of a cam­paign, such as a suc­cessful appoint­ment. A high hit rate makes the per­for­mance of agents mea­sura­ble and shows the qua­li­ty of the cont­act list. We train our agents expli­cit­ly for your offer so that they can deli­ver the best pos­si­ble performance.

The advantage for you

We hand­le all calls accor­ding to fixed cri­te­ria and work towards your cor­po­ra­te & mar­ke­ting goals. Your com­pa­ny bene­fits from the increased pro­duc­ti­vi­ty of your team. In short: Our out­bound tele­pho­ny pro­vi­des you with ser­vices and oppor­tu­ni­ties that you can lite­ral­ly count on.

We would be hap­py to show you the dif­fe­rent types of tar­get-ori­en­ted coope­ra­ti­on, such as out­bound tele­mar­ke­ting, cold cal­ling or arran­ging appoint­ments. Get in touch with us and get an over­view of what we can do for you.

If you are curr­ent­ly thin­king about working with call cen­ters or are loo­king for pro­fes­sio­nal tele­mar­ke­tingcold cal­ling or cus­to­mer ser­vice, then you should defi­ni­te­ly get in touch with us.

You need a part­ner who can address your tar­get group and your cus­to­mers pro­fes­sio­nal­ly. We at Com­Ca­re 360 have many years of expe­ri­ence and con­sis­t­ent­ly adhe­re to the high qua­li­ty stan­dards that do jus­ti­ce to our cli­ents. We prepa­re our call cen­ter agents careful­ly: We turn pro­ducts, ser­vices and goals into a con­cept and rely on pro­ven, secu­re tech­no­lo­gy and effi­ci­ent, digi­tal tools – whe­ther in the B2B or B2C sector.

Sim­ply get in touch with us. We will be hap­py to show you how we can take con­trol of and impro­ve your sche­du­ling with spe­ci­fic suggestions. 

Com Care360’s ser­vices go far bey­ond sche­du­ling. In addi­ti­on to out­bound tele­mar­ke­ting, our offer also includes the com­ple­te inbound ser­vice or tar­ge­ted tele­pho­ny con­cepts that are tail­o­red to your requi­re­ments. We would be hap­py to show you how we can orga­ni­ze your sales and ensu­re eco­no­mic suc­cess using dis­creet, real-life examples.

We help you with chal­lenges and adapt and sca­le our ser­vices for you depen­ding on your cur­rent order situa­ti­on. We take care of the time-con­sum­ing out­bound and inbound tele­pho­ny so that you have time for the essen­ti­als. If you are curr­ent­ly loo­king for a relia­ble and com­pe­tent part­ner, we look for­ward to hea­ring from you. Take us at our word and get in touch with us right now. We look for­ward to tal­king to you!