Contents
About Us & Philosophy
ComCare 360 is a full-service call center and consulting service provider based in Ahrensburg, Germany, which supports companies in the D‑A-CH region in establishing and expanding profitable customer relationships. Our team does not see itself as an external service provider, but as an extended arm of your company – we become your colleagues.
The name stands for our holistic approach: We accompany customer contact in all directions – from the first contact to the order hotline to complaint management. No blind spot, no point of contact that is left unconsidered.
We do not work according to a pattern. Our modular system allows tailor-made solutions that are precisely tailored to the company and the client’s target group. Combined with continuous training, industry knowledge and fully digitized processes, we achieve measurably better results.
We work for companies that want to strengthen their sales, acquire new customers or outsource their customer service – across various industries, including care, energy, photovoltaics, insurance and many more.
Inbound vs. Outbound
With inbound service, we take incoming calls from your customers – e.g. via an order hotline, a service hotline or general customer service. With outbound service, we actively approach potential or existing customers – for example, for new customer acquisition, appointments or campaigns.
We take care of order hotlines, general customer service inquiries, technical and service-related hotlines as well as up- & cross-selling conversations. In doing so, we act on behalf of your company – your customers will not notice any difference.
Up-selling means offering a higher-value product or upgrade to a customer who is already buying or calling. Cross-selling means recommending complementary products or services. We do both of these things according to the situation and without pressure – with the aim of offering the customer real added value and increasing your sales.
Outbound & Acquisition
With B2B cold calling, we address companies that have not had any contact with you before. Our team researches, qualifies contacts and conducts structured initial discussions – with the aim of arousing interest and paving the way for your sales.
Scheduling means that we arrange qualified appointments for your sales force or sales team. You will then only receive the appointments – we have already made sure that the person you are talking to is interested and belongs to the right contact person
An outbound campaign is a targeted, time-limited call project with a defined goal – such as launching a new product, reactivating inactive customers, or announcing an action. We develop the script, train the team and deliver results
When raising funds by telephone, we approach potential donors on behalf of organisations – sensitively, transparently and on an equal footing. We train our employees specifically for this sensitive communication and always pay attention to ethical procedures.
Industry-specific information
The care industry is growing strongly and has an enormous need for qualified new customer contacts. We understand the special language, sensitivity and legal framework of this market – and can therefore effectively mediate between the provider and the interested party
Yes. The energy transition brings with it high demand, but also a lot of competition. We help companies in the renewable energy sector to generate qualified leads and systematically develop interested parties into customers
Working method & quality
Quality assurance is not an add-on for us, but an integral part of every project. We conduct regular interview evaluations, provide continuous training and measure our results transparently against agreed KPIs
We use modern CRM systems, digital conversation documentation and data-driven evaluations. This ensures transparency towards our clients and makes it possible to quickly adapt and optimize campaigns.
HubSpot is a powerful platform for marketing, sales, and customer service. We help companies adopt, set up, and get the most out of HubSpot – so they can collect customer data in a structured way, manage leads efficiently, and automate sales processes
Not every contact is a potential customer. During lead qualification, we systematically check whether a contact actually has a need, budget and decision-making authority – before your sales department invests valuable time. This significantly increases the completion rate.
Outsourcing & Collaboration
Outsourcing is worthwhile if the effort for in-house telephone capacities is too high, if peaks have to be absorbed, if specialized know-how is lacking or if the internal team is to concentrate on its core business. We take over seamlessly and scalably.
Very close. We don’t see ourselves as strangers who simply handle calls – we dive deep into the world of our clients, get to know their products, language and corporate culture. This is how we present ourselves to customers in an authentic and competent manner.
Cross-media means addressing customers consistently across multiple channels – e.g., phone, email, and letter in coordinated order. ComCare 360 plans and coordinates such campaigns to maximize the impact of each touchpoint.
We help to build, maintain and clean up address and customer data. Clean data is the basis for successful campaigns – without it, every outbound measure will fizzle out.
HubSpot CRM Implementation
HubSpot is suitable for companies of all sizes – from growing medium-sized companies to established corporations. Companies that want to dovetail sales, marketing and customer service more closely and have so far worked with confusing Excel lists, scattered customer data or manual processes will benefit in particular.
We first analyze your existing processes and goals. Based on this, we set up HubSpot individually for you – including data migration, setup of pipelines, automations and dashboards. Finally, we’ll train your team to use HubSpot effectively from the start.
With HubSpot, your sales reps have all relevant customer information at a glance: conversation history, open quotes, email communication, and next steps—all in one place. This saves time, prevents leads from being lost, and makes the entire sales process much more transparent and traceable.
Yes. An implementation is just the beginning. We are also available as a contact person afterwards – whether for adjustments, new requirements or the further development of your HubSpot use. In this way, we ensure that the system grows with your company.