Our industry solutions are convincing: Professional. Precise. Secure & discreet.
As a cross-industry call center, we know the importance of specific and precise solutions that are precisely tailored to your area of activity. Many of our solutions offer considerable added value and benefits, particularly in individual sectors. Particularly in the following areas customer acquisitionsales, customer service and communication, we can help efficiently as a call center and acquisition advertising agency. New customers for insurance products? Sales campaigns for product manufacturers? Market launches of new product solutions? Acquisition in the service sector? We organize the right leads and take responsibility for your cross-media campaign. Our call center and office service as an inbound and outbound agency takes over tasks from your back office temporarily or permanently so that you have time for the essentials. Get in touch with us.
ComCare 360: Call center for industry-specific solutions
With a comprehensive range of tools, skills and services, we, the call center ComCare 360, develop individual solutions for our clients. The right mix creates the basis for successful projects and target-oriented strategies. Solutions that prove to be particularly efficient and successful for certain companies and products are, of course, especially recommended for industry participants. We pick up on these focal points and develop concepts that make the difference.
As a service provider, we draw on our many years of experience and the call center expertise we have gained from this to find the best solution for your requirements and your industry in a targeted and efficient manner. Whether insurance or e‑commerce, the care sector or photovoltaics – we know your industry and have the appropriate tools and know-how to find and implement successful solutions. Quickly, effectively and always discreetly.
Our call center solutions for your industry:
ComCare 360 – Full service call center
From inbound call centers to outbound telephony and customer care centers
As a full-service call center, we focus on communicative success for greater customer satisfaction. As call center professionals and one of the leading call centers in Germany, our work focuses on maximum quality, customer service and visible benefits for your company.
We rely on modern, efficient concepts, supported by digital processes and functions that improve your performance and service and thus offer you as a customer measurable economic advantages over the competition. Our offerings and call center solutions include both inbound telephony and classic outbound call center services:
What your call center can do for you:
- New customer acquisition
- Address purchasing & acquisition
- Address & contact management
- Scheduling & field service
- Inbound communication: Customer Service Center
- Outbound communication: customers & prospects
Whether customer care, customer consulting or customer loyalty, whether order acceptance, support hotline or new customer acquisition on the phone – ComCare 360 remains in dialog with your customers regardless of the direction of communication.
All measures and strategies are developed in advance by your call center in close consultation with you. tailored to the industry-specific characteristics of your market. So that every service leads efficiently to the goal.
Industry-specific services from your ComCare 360 call center
The challenges and questions facing the companies and providers operating in the market are just as varied as the characteristics of the market.
Where online stores and e‑commerce encounter volatile market developments, for example, there is often a short-term lack of capacity for the volume of additional business. This is where our services come into play and create flexibility and speed of response where they are needed. Our trained employees and call center agents set up a customer service center for you that answers incoming calls, responds to e‑mail inquiries and ensures comprehensive availability. From customer inquiries and advice to order acceptance and service details through to subsequent customer service, our employees and call center agents are ready to handle your company’s entire call volume.
By contrast, the challenges in insurance sales, nursing care or the acquisition of new customers in the photovoltaic sector, for example, are completely different.
Insurance sales: Acquiring new customers for continuously better sales
The insurance sales is perhaps one of the sectors with the most intense competition. An experienced partner in the form of a call center is therefore an enormous advantage here in particular. The insurance industry therefore benefits all the more from high-quality and well-prepared outbound campaigns for new customer acquisition. Flanked by expertise in the area of lead procurement (qualified insurance leads) and data enrichment, we can implement solutions that develop new customer business.
Acquiring new customers in the care sector with your outbound call center ComCare 360
The care sector has been one of the absolute boom industries for years - and the trend is still rising. The players in the market are diverse: from care-related service providers to manufacturers or distributors of products and care aids to care homes, outpatient care services and caregiving relatives. In addition, of course, there are the people in need of care themselves.
The success of your company in the care sector depends largely on your knowledge of the industry and your target group. ComCare 360 has this knowledge. Among other things, we have specialized in acquiring new customers in the care sector and, thanks to our many years of experience in the industry, we know the special features and specific issues of this dynamic market.
Your ComCare 360 call center is at your side to meet the requirements of this constantly growing industry with specific solutions and individual measures . To lead your company to sustainable success.
Take the first step towards efficiently acquiring new customers in the care sector today – with your call center and industry specialist ComCare 360!
Call center for outbound campaigns in the photovoltaic industry
Of course, we also operate in another of Germany’s fastest-growing markets: the photovoltaic systems market segment. If you want to compete in this dynamic sector as a supplier, then a strong partner is essential for you.
Your call center ComCare 360 knows the market and the business of solar companies and knows what is important in the solar industry. Distribution of photovoltaic systems that matters. We take on telephone and e‑mail marketing campaigns for the sale of solar systems, deliver high-quality, qualified leads for solar companies or conduct extensive campaigns based on contact lists in the PV segment. It goes without saying that we work closely with you to develop individual concepts for acquiring new customers, design targeted sales strategies for your offer and, if required, conduct surveys on solar systems including transparent evaluation.
The industry is booming! Take advantage of the upheaval and let your company emerge victorious from the fiercely competitive arena!
Selling photovoltaics: Arrange a consultation now.
Do you need support in customer retention? Then use our service as an inbound call center – for comprehensive customer support and maximum customer satisfaction.
Efficient outbound campaigns in the heat pump sector with ComCare360
The energy transition and the associated legal regulations for homeowners have caused rapid dynamics in the market. If you, as a supplier of heat pumps, want to the considerable potential of the industry for yourself, then we are your partner.
In the acquiring new customers for heat pumps one thing is required above all – persuasiveness through trustworthiness and the provision of information. This requires in-depth knowledge of the industry is a prerequisite. At ComCare360, we are at home in the energy market. We keep an eye on current developments and know what drives consumers. After all, we are talking about large private investments here, which often have to do with skepticism, doubts and fears – with a largely incomplete level of knowledge. Sensitive information transfer and detailed knowledge are essential for the efficient acquisition of new customers in the heat pump sector.
ComCare360 is therefore at your side as your reliable partner, working closely with you to address your target group and take a significant step into the future. significant step into the future with you.
Take this important step for your company now and utilize the untapped industry potential for yourself – with ComCare360!
Inbound telephony: Outsourcing customer service with ComCare360
However, our call center does not only deal with outbound campaigns. As an inbound call center, we are also a powerful partner that accelerates processes and takes over customer management for you. Every call counts. A strong inbound call center is essential in order to offer your customers comprehensive service and ensure constant availability. In short: as your inbound call center, ComCare 360 guarantees comprehensive customer management while you can focus on your core business.
What happens in the inbound call center?
In contrast to outbound solutions, our employees do not make calls for you as part of the inbound call center, but your call center agent takes incoming calls from your customers, the so-called inbound calls. The inbound center is therefore not about the targeted acquisition of new customers, but about accessibility, customer loyalty and ensuring lasting customer satisfaction. The motto in our inbound call center is: every contact should be goal-oriented, efficient and a great experience for the customer. Incidentally, “inbound call” is by no means to be taken literally: Whether the contact is made via phone call, chat or e‑mail is irrelevant – we take your preferred customer service channels into consideration and establish new ones on request!
As an inbound call center, ComCare 360 takes care of everything for you:
- Service questions
- Appointments
- Order acceptance including processing
- Management of complaints and grievances
- Technical support
Important to know: Every measure is always about improving customer service and long-term customer loyalty.
ComCare360: Go individual ways with your outbound & inbound call center!
ComCare360 is characterized by powerful strategies, individual solutions and transparent processes – inbound and outbound. Our main focus is on industry-specific solutions that pick you and your company up exactly where you are – and take you where you want to go.
As Full-service call center ComCare360 specializes in the particular needs of your industry and the specific requirements of your market segment. For every assignment, we rely on know-how and years of experience as well as high-end technologies and digitalized processes. Our ultimate goal is always to lead your company to more growth and success through optimal customer relationships, long-term customer loyalty and efficient new customer acquisition and to build optimal customer relationships.
Do you want to be at the forefront of a highly competitive market?
Would you like to rely on a strong partner who understands your industry and knows how to position you effectively?